3.6 5.3.2.1 Manage Field Activities and Field Orders

3.4.3.1 Process Miscellaneous Customer Requests : Process Miscellaneous Customer Requests Detailed Process Model Description : 3.6 5.3.2.1 Manage Field Activities and Field Orders

3.6 5.3.2.1 Manage Field Activities and Field Orders

Reference: Process Miscellaneous Customer Requests Process Model - Page 3 for the associated business process diagram.

Actor/Role: CSR, CC&B

Description: If an appointment scheduling or cancellation is required, the process is provided in 5.3.2.1 Manage Field Activities and Field Orders.